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Welcome to Brewer Heating and Air Conditioning
Keeping You And Your Family Comfortable
Covid-19 Update
Our Commitment to You
May 5, 2020 Update
Effective May 10, 2020 we will resume performing routine maintenance service. We look forward to speaking with you in the upcoming month to get you all scheduled and taken care of before the blazing temperatures of summer arrive. We will continue to use our Covid-19 protocols as we open back up to performing routine service calls rather than emergency only situations.
The spread of the coronavirus disease (Covid-19) has us all greatly concerned. At Brewer Heating & Air Conditioning, our #1 priority is the health and safety of you and your family along with our family of employees.
What is Covid-19?
According to the World Health Organization (WHO), Covid-19 was first detected in Wuhan, China on December 31, 2019 and is rapidly spreading across the world. Symptoms range from a common cold to more severe respiratory diseases. The disease spreads when an infected person's cough spreads the disease through respiratory droplets. All persons can catch the disease but those that are older and/or have underlying immunity illnesses such as diabetes and heart disease are believed to be more at risk.
How to Minimize the Spread of Covid-19?
- Wash your hands frequently with soap and warm water for at least 20 seconds or use hand sanitizer if soap and water are not available. Also, remember to keep your hands moisturized because with all that washing your hands could become dry and cracked and make it easier for the virus to enter your body.
- Avoid touching your eyes, nose, and mouth since hands may touch a surface and could pick up the virus.
- Maintain social distancing of at least 6 feet when you have to go out. Stay home if possible and only go out for necessities such as food and medicine.
- If you cannot maintain a distance of 6 feet, where a mask to protect not just yourself but everyone around you. Masks can protect and help prevent the spread of the virus.
- If you feel sick, STAY HOME! If you feel you may have the Covid-19 symptoms, first call a health care provider and seek medical advice for the best way to proceed so you don't infect others.
We Are Here For You
As a business deemed necessary, we are actively monitoring Covid-19 and following the guidance of the Centers For Disease Control (CDC), World Health Organization (WHO), and state and local authorities. We remain actively engaged to monitor changes in risk to alter our own procedures as this situation evolves.
At this time, we remain open to serve you to keep you #healthyathome for #teamkentucky while we are #healthyatwork. We are performing service and installations on an as needed / emergency situation to adhere to social distancing guidelines.
Our Protocols
Here are some of our onsite (office & shop) enhanced measures we are taking:
- Onsite we are closed to the external public for business. If you need to pick up filters, etc., please contact us for pre-payment and curbside pick up or delivery.
- When someone calls into the office for an appointment, the caller will be asked if anyone in the house has been sick with flu like symptoms, cough, or ran a fever in the past 2 weeks. If the home has not been clear of symptoms for at least 7 days, we will schedule the appointment out to allow for that period of time. If this is an emergency (no heat/no cool situation), the owners will review on a case by case situation.
- We have increased the frequency of cleaning / disinfecting phones, computers, printers, bathrooms, kitchens / breakrooms, and all commonly touched areas such as door knobs, light switches, etc.
- All employees are required to wash their hands and disinfect their phones daily upon arrival.
- Technicians are required to wear masks in shop during cleaning of vacuums, etc. to avoid contaminated airborne particles.
Here are some of our field technicians enhanced protocols:
- Before entering the customer's home, the technician will sanitize his hands.
- Upon entering the home, if the technician observes the customer or someone else in the home is ill and the tech is not comfortable entering, the technician will leave home and contact the office from his truck before proceeding with call. The office will advise on how to proceed.
- During the service event, the technician will wear a mask to avoid potential exposure to harmful particles when cleaning equipment, sanitize hands, and place old dirty filter into large plastic bag to control possible contamination.
- At the end of the service call, the technician will place their mask and other disposable items in the bag with the filter for proper disposal.
- After collecting payment from customer and re-entering vehicle, the technician will use hand sanitizer and disinfect areas touched inside vehicle before proceeding to next call.
- At the end of each day, technician will sanitize vehicle including steering wheel, seat belt, handles, ignition, etc. and sanitize all tools, etc.
Our Recommendations to You
- Follow CDC, WHO, and state and local officials guidelines.
- Change air filters more frequently with higher rated MERV to minimize pollens, dust, etc. You may want to consider upgrading to a Media Air Cleaner (MAC2000) which traps more particles than standard filters.
- Beware of scams! If someone tells you a UV light will kill the coronavirus beware. While these lights are being used in hospitals and are known to kill other viruses (SARS, MERS) that may be similar to Covid-19, there has NOT been a test to prove it works on it. UV lights are fantastic at killing germs, viruses, bacteria, pollens, and keeping your home air much cleaner and we advocate them as a business to improve your overall indoor air quality.
- Don't be pressured. Breathe. If you need help or a 2nd opinion, just give us a call.
Taking Care Of Business By Taking Care Of You
Brewer Heating and Air conditioning has been in business since 1956 by doing the right thing for our customer even when less may meet the standards. For example, something may meet the minimums required for code, but if it doesn't keep your home cool, is it what's best for you? This is how we do business.
During this time, we could operate business as usual since we are considered an essential business, but we will NOT be operating as usual. At this time, we are only running emergency and/or breakdowns until at least the end of April to support social distancing. This is just another way we feel we can go above and do what is right for you and your family as well as our employee family.
These are trying times for us all. As a small family business we understand the financial worries right now and we are working with our financial partners to find ways to get your needs met. Remember you are not alone, we are all in this together! #healthyathome #teamkentucky #healthyatwork
What We Do For You
Sales
Satisfaction
Service
We work with you to find a HVAC solution that fits your heating and cooling needs. We provide you with a full consultation to explain all of your options so that you can choose the system that's right for you and your family.
Service
Satisfaction
Service
We provide you with annual service maintenance and repair service when you need it for your equipment. We provide you with a solution that includes a full diagnostic review of your situation so you can make the best choice for your family.
Satisfaction
Satisfaction
Satisfaction
We have been serving the residential customer since 1956 and pride ourselves in providing customized exceptional service. We combine our use of the highest quality parts and equipment and our experience to provide you and your family with comfort you can count on.